We have a 14-day return policy, which means you have 14 days after placing your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unless we processed your order incorrectly, we do not refund any cost involved in returning products purchased from us. A handling fee for administration costs of $25 will be charged on all returns. It is your responsibility to return the products to us in undamaged condition.

**We don’t offer refunds on opened products because they are mostly personal care products and it would be a safety risk for us to resell or reuse the returns in any way.

To request a return, you can contact us at admin@westmeadeyes.com.au. If your return is accepted, we will be glad to coordinate the best next steps with you and send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at admin@westmeadeyes.com.au

**Please note that all discounted/promotions or sale products are final sales.

Damages and Other Issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you have mistakenly received the wrong product so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items 

Certain types of items cannot be returned, like perishable goods (Vitamins, Supplements, food, etc.), custom products (such as special orders or personalised items including prescription spectacles), and personal care goods (such as personal care and beauty products). Please get in touch with us if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, store credits, or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.